Winter Group Terms & Conditions

Zain Travel is a tourism company officially registered in Georgia, registration number: 402158972.

Paying the seat confirmation fee means the participant has read and fully accepted these terms.

Payment links and official information are issued only from two accounts: the company WhatsApp +995511149000, and the official Telegram account @zain4travel, which manages all group channels and payment links.

Any other account is not recognized, even if it carries the name of a company employee or its director. The company is not responsible for any dealings or payments made outside these two accounts.

Groups are separated by category: families, men, or women. Mixing between categories is not permitted.

The type and dates of each group are set before the channel opens and before any payment is collected, so participants know the group category and dates before paying.

Each group has its own separate channel.

After joining the group channel, the participant contacts the company WhatsApp or @zain4travel on Telegram to request a payment link. Telegram is available for those who prefer not to share their phone number.

A seat is secured by paying a confirmation fee of $50 per person only, which is later deducted from the trip price.

The confirmation fee must be paid within 5 days of joining the channel. Otherwise, the member is removed so the spot can go to someone else.

Seats are limited and allocated on a first-paid basis. Once all seats are taken, a waiting list opens.

Private group channel: used to share the program, updates, and the number of confirmed participants. It is managed by the Zain Travel team, and comments or discussions are disabled.

Discussion group: opens once the minimum number is reached, exclusively for confirmed members, and is linked to the group channel.

Inquiries: before the discussion group opens, all inquiries go directly to customer service via the company WhatsApp or @zain4travel on Telegram.

The company may remove any member who offends others or the company, spreads false information about the trip, or promotes other parties. The removal rules in Clause 7 then apply.

The minimum to confirm a group is 16 participants.

The deadline to reach this number is 40 days before the arrival date.

Once the minimum is reached, the company officially announces the trip confirmation on its official channels.

If the minimum is not reached by the deadline, each participant chooses one option:

Prices are per person and vary by room type (single, double, triple) and trip dates.

The applicable price is the one published in the group channel at the time of registration, and it is fixed once the first installment is paid.

Prices are shown in US dollars. Payment is made exclusively through the payment link sent by the company, charged in local currency (Georgian Lari) at the exchange rate on the day of payment, plus a 2.5% payment service fee, which is non-refundable in all cases.

Failure to pay any installment on time is treated as a withdrawal by the participant, and the cancellation policy applies.

In all refund cases, the participant receives the full trip amount paid, through the same payment method and in the same amount paid in Lari, within 3 to 14 business days. The payment service fee (2.5%) is non-refundable, as it is paid to the payment provider.

The program price does not include flights. Participants book their own tickets.

Participants must arrive and depart at the times set by the company for the group, to be included in the group airport pickup and drop-off.

If a participant arrives or departs at a different time, a private transfer is at their own cost: 80 GEL for a sedan (1 to 3 people) and 120 GEL for a minivan (4 to 7 people), per one-way trip.

The company is not responsible for flight delays, cancellations, or lost luggage, or for any part of the program missed as a result.

Daily tours last 8 hours within the window of 10 AM to 8 PM.

The order of tours may change, or some may be replaced, due to weather, mountain road closures, or security conditions, for the safety of participants.

Skiing and snow activities depend on weather and snow conditions, and the company is not responsible if they are unavailable.

If a hotel becomes unavailable, the company will propose an alternative of the same standard and notify participants in advance, who are free to accept or decline. The alternative may cost the same, more, or less, and the difference is paid or refunded accordingly. If a participant declines the alternative, they may withdraw and receive a refund of the amount paid.

The price does not include: entrance tickets to attractions and cable cars, 4x4 vehicles, optional activities such as boats, paragliding, and zip lines, or any personal expenses.

Rooms are booked according to the type chosen by the participant at registration.

In men's or women's groups, a participant may request to share a room with another group member at the double room rate. If no roommate is available, the single room rate applies.

In triple rooms, the third bed may be an extra rollaway bed or a sofa bed, depending on each hotel's policy.

For families of more than 3 members, children's prices are set according to their ages and hotel policies. Prices are available from customer service, to add the children and pay any difference.

Children remain the responsibility of their parents or guardians throughout the trip.

Mutual respect is the foundation of every successful trip. Participants must treat the tour guide, the driver, and the customer service team courteously, both during the trip and in messages via WhatsApp and Telegram.

Offensive language or condescending behavior toward any team member or participant is not permitted.

Participants must respect daily departure times. If a participant is more than 20 minutes late, the group may leave, and the late participant joins at their own cost.

Smoking inside the vehicle is not permitted.

The company may exclude any participant who violates the above or disrupts the program, without any refund.

Passports must be valid for at least 6 months from the arrival date.

Participants are responsible for checking Georgia's entry requirements for their nationality, and the company is not responsible for entry refusal by airport authorities. Customer service is available to answer any questions and help prepare documents where possible.

The program includes comprehensive travel insurance covering the full program duration. Participants with specific health conditions are advised to inform the company in advance and bring their medication.

The company is not liable for cancellations or changes caused by circumstances beyond its control, such as natural disasters, pandemics, airspace closures, and government decisions. In such cases, the company will make every effort to provide a suitable alternative or recover what it can from suppliers.

The company may photograph moments from the trip for marketing purposes, and any participant may ask not to appear.

In family and women's groups, no photos or videos are published without the consent of those shown.

Participant data is used for booking purposes only and is not shared with any other party.