Terms & Conditions

• A 30% deposit confirms the booking; the balance is due 5 days before arrival.
• Cancellation 14 or more days before arrival: 100% refund of the amounts paid to us (except the non-refundable items in clause 6).
• Cancellation 5 to 13 days before arrival: 50% refund. Cancellation 4 days or less before arrival, or no-show: no refund.
• Prices are in US dollars; online payments are charged in Georgian lari at the exchange rate on the day of payment.
• Flights, visas and travel insurance are not included unless the offer says so explicitly.
• Payment links are issued only from the official channels listed in clause 1.

• Legal name: Zain Travel LLC, a company registered in Georgia under identification code 402158972.
• Address: Georgia, Tbilisi, Didube district, Uznadze str. N 111, building N2, apt. N11.
• Email: info@zain4travel.com for inquiries and reservation@zain4travel.com for bookings.
• Company WhatsApp: +995 511 149 000 · Official Telegram: @zain4travel.

• Zain Travel designs and organizes travel programs and books, on your behalf, services provided by independent suppliers: hotels and apartments, transport companies and drivers, guides, tour and activity operators, and insurers.
• For these services we act as organizer and intermediary between you and the supplier; each service is also subject to its supplier's own conditions in addition to these terms.
• A "Design your trip" request or any inquiry on WhatsApp is a request for a quote. It is not a booking until we confirm it in writing and the deposit is paid.
• Information published on the website (prices, hotels, distances, sights, weather, halal food) is indicative and prepared with care, but may change at the source without our knowledge. The written quote we send you is the final reference.

• Prices are shown in US dollars, per person or per program as stated in the offer. Any price shown in Saudi riyals or another currency is for guidance only.
• An offer price is valid until its expiry date or booking deadline, and may change before that if supplier prices change or rooms sell out. Once the deposit is paid the price is fixed and changes only if you request a modification.
• The price includes only what the offer or quote states explicitly. Unless stated, it does not include: flights, visas and entry fees, travel insurance, entrance tickets to attractions and cable cars, meals not listed, optional activities (boats, paragliding, zip lines, 4x4 vehicles), tips, and personal expenses.
• Online payments through the Flitt gateway are charged in Georgian lari at the exchange rate on the day of payment. A payment service fee may be added and is shown to you before you complete the payment; it is non-refundable because it is paid to the payment provider.

• Payment methods: bank transfer to the company account at JSC TBC Bank (IBAN: GE72TB7208336120100010), or online payment via Flitt (Visa, Mastercard, Google Pay, Apple Pay). Account details and payment links are sent from our official channels only.
• Failure to pay any installment on time, after at least one reminder from us, is treated as a cancellation by you and the cancellation policy in clause 6 applies.
• The person booking must be an adult (18+) and is responsible for the accuracy of names as written in passports, dates of birth and contact details. Supplier fees caused by incorrect data are borne by the client.

A cancellation counts from the date your written request reaches the company WhatsApp or email, by the number of days remaining until arrival:

• Non-refundable in all cases: payment service fees, flight, train or ferry tickets issued in your name, and services the supplier explicitly marks as non-refundable (such as some special hotel rates and holiday or peak-season periods). We tell you about these items in writing before the booking is confirmed.
• Refunds are made by the same payment method and in the same currency used to pay, within 3 to 14 business days of the cancellation being accepted. Exchange-rate differences between the payment date and the refund date are not our responsibility.
• Instead of cancelling, you may ask to postpone the program or transfer it to another person with the same details up to 7 days before arrival, subject to supplier approval and payment of any price difference. Airlines may charge name-change fees.
• Documented force-majeure cases (serious illness with a medical report, death of a first-degree relative, airspace or border closures, government decisions) are reviewed individually, and we do our best to recover as much as possible from suppliers or postpone the program without fees.

• Requests to change dates, hotels or the number of travelers must be made in writing. They depend on supplier availability and prices at the time of the change, and any price difference is payable.
• Changes 14 or more days before arrival carry no administrative fee from us. Changes less than 14 days before arrival may incur supplier fees, and if a change cannot be made the affected part is treated under the cancellation policy.
• Reducing the number of travelers or nights after confirmation is a partial cancellation of the removed part.

• If a confirmed hotel or service becomes unavailable, we provide an alternative of the same or higher standard and inform you in advance. If the alternative is cheaper we refund the difference; if it is more expensive we bear the difference unless the change was requested by you. You may decline the alternative, cancel the affected part and receive its full value back.
• The order of tours may change, or some stops may be replaced, because of weather, mountain road closures or security conditions, for your safety. Snow activities, boats and cable cars depend on the weather and their availability is not guaranteed.
• If we cancel the whole program for a reason attributable to us, we refund everything you paid us in full. We do not cover costs you booked yourself with other parties (such as flights), so we recommend insurance and flexible tickets.

• Passports must be valid for at least 6 months from the arrival date, and every traveler must carry the documents required to enter the destination and any transit countries.
• Obtaining visas and entry permits and checking the requirements for your nationality is the traveler's responsibility. We provide guidance and supporting documents (such as hotel confirmations) on request, but we cannot guarantee the decisions of government authorities and do not cover the cost of a refused entry or visa.
• Travel insurance is not included unless the offer says so. We strongly recommend insurance covering cancellation, medical emergencies and luggage.
• Tell us in advance about any medical condition, disability, pregnancy or food allergy so we can check the program suits you. Children remain the responsibility of their guardians throughout the trip, and hotels may require special consent for unaccompanied minors.

• Please respect the agreed departure times. If a traveler is more than 20 minutes late, the driver or the group may leave and the late traveler rejoins at their own cost.
• Smoking inside vehicles is not permitted. Travelers are liable for any damage they cause to vehicles, hotel rooms or equipment.
• Optional activities (skiing, boats, paragliding, zip lines, horse riding, 4x4 vehicles) are provided by independent operators at the participant's own risk; please check they are covered by your insurance.
• We expect mutual respect between travelers, our team, drivers and guides. We may end the service of anyone who abuses others or endangers their safety, without refund.
• Tell us immediately on WhatsApp about any problem during the trip so we can fix it on the spot; most problems are solved within hours when we know about them in time.

• We select suppliers with professional care and follow up on the delivery of services, but we are not liable for damage caused by a supplier's fault or negligence outside our control. In such cases we help you claim against the supplier.
• We are not liable for flight delays or cancellations, lost luggage, decisions of border or airport authorities, accidents and illness, theft, or acts of third parties, nor for any part of the program missed as a result.
• In all cases, to the extent permitted by law, our liability to you is limited to the value of the affected service as paid to us.

We are not liable for delays, changes or cancellations caused by circumstances beyond our control, such as natural disasters, severe weather, epidemics, airspace or border closures, strikes, civil unrest, government decisions and failures of public services. In such cases we do our best to provide a suitable alternative, postpone the program or recover what can be recovered from suppliers, and we pass on to you whatever we recover.

• If a problem is not resolved during the trip, send your complaint in writing to info@zain4travel.com within 14 days of the end of the program, with details and supporting evidence. We reply within 10 business days.
• We always seek an amicable solution. Failing that, these terms are governed by the laws of Georgia and the courts of Tbilisi have jurisdiction over any dispute, without prejudice to any mandatory rights granted to you by the law of your country of residence.

• The website content (texts, images, logo, designs, maps, programs) belongs to Zain Travel or its licensors and may not be copied or used commercially without written permission. You are welcome to share links to our pages.
• We keep the content accurate and up to date, but the website is provided "as is" and we do not guarantee it is free of errors or interruptions. Links to external websites are subject to their owners' terms.
• Using the website for any unlawful purpose, sending fake requests or reviews, or attempting unauthorized access to our systems is prohibited.

• We process your personal data according to our Privacy Policy, which forms part of these terms.
• Our team may take photos or videos during tours for marketing. We do not show anyone without their consent, and you may ask us to remove any photo you appear in at any time.

We may update these terms from time to time and publish the new version on this page with its update date. The version in force on the date your booking is confirmed applies to that booking. If you have any question before booking, contact us on our official channels and we will gladly clarify.